Privacy Policy
Last Updated: May 8, 2023
Table of Contents
1. Introduction
Bhagwati Home Appliances ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from our stores (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase
- Participate in lucky draws or promotions
- Sign up for our newsletter
- Contact our customer service
- Complete surveys or provide feedback
The personal information we may collect includes:
- Name
- Email address
- Phone number
- Postal address
- Payment information
- Date of birth
- Government-issued identification (for certain promotions or services)
2.2 Automatically Collected Information
When you access or use our Services, we may automatically collect certain information, including:
- Device information (such as your IP address, browser type, operating system)
- Usage details (such as pages visited, time spent on pages, navigation paths)
- Location information (if you enable location services)
- Cookies and similar tracking technologies (as described in Section 5)
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer support
- Send transactional emails (such as order confirmations)
- Send marketing communications (if you have opted in)
- Administer lucky draws, promotions, and surveys
- Improve our website, products, and services
- Analyze usage patterns and trends
- Detect, prevent, and address technical issues or fraudulent activities
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery, data analysis, email delivery, hosting, customer service, and marketing assistance.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Protection of Rights
We may disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.
4.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
7.1 Marketing Communications
You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us directly.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
By using our Services, you consent to the transfer of your information to countries outside of your country of residence, including to India, where our central database is operated.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Bhagwati Home Appliances
123 Main Street, Sector 15
Mumbai, Maharashtra 400001
Email: privacy@bhagwatiappliances.com
Phone: +91 123 456 7890